The Internal Revenue Service admitted that some married couples
received an erroneous balance due notices for their 2021 tax returns.
The IRS added that no immediate response to the notice or phone call
was necessary right now and it’s working on fixing the problem.
“The IRS is aware that some payments made for 2021 tax returns have
not been correctly applied to joint taxpayer accounts, and these
taxpayers are receiving erroneous balance due notices (CP-14 notices)
or notices showing the incorrect amount,” the IRS said in a statement
The incorrect notices generally came after payments were made by a
spouse who was the second taxpayer listed on a married filing jointly
return submitted through the couple’s online account with the IRS, but
some other taxpayers may have also been affected outside that group.
The overburdened agency advised couples to wait until it worked out a
solution to the problem unless they really do owe extra taxes.
“Taxpayers who receive a notice but paid the tax they owed in full and
on time, electronically or by check, should not respond to the notice
at this time,” said the agency. “The IRS is researching the matter and
will provide an update as soon as possible. Taxpayers who paid only
part of the tax reported due on their 2021 joint return should pay the
remaining balance or follow instructions on the notice to enter into
an installment agreement or request additional collection
alternatives. Taxpayers can ensure that their payment is on their
account by checking their Online Account under the Social Security
number that made the payment. Note that any assessed penalties and
interest will be automatically adjusted when the payment(s) are
The IRS also had some extra information specifically for tax
professionals: “In general, when certain payments are processed,
programming does not move the payment to the married filing jointly
account when the payment is:
Not electronic and is made by the secondary spouse.
Electronic is made by the secondary spouse, and posts before the joint
return indicator are present to identify the primary taxpayer.
Made by the secondary spouse using the Online Account ‘Make a Payment